Shipping policy

Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.

Estimated Delivery Time
Estimated shipping time:

3–12 business days

Delivery estimates may vary depending on destination, customs processing, weather conditions, and carrier operations.

Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

International Shipping
We ship to multiple countries worldwide. Availability may vary depending on shipping restrictions and local regulations.

Customs & Duties
For international orders, customs duties or import taxes may apply depending on your country’s regulations. Customers are responsible for any additional charges unless otherwise stated at checkout.

Delayed or Lost Packages
If your package appears delayed or lost, please contact us and we will do our best to assist you with the carrier investigation process.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Contact
Valenia Concept GmbH
Kanalgasse 19, 49808 Lingen (Ems)
Germany

Email:

info@rovixl.shop

business@rovixl.shop