Refund policy

Return Eligibility
At Valenia Concept GmbH, customer satisfaction is important to us. If you are not completely satisfied with your purchase from rovixl.shop, you may request a return within 30 days of receiving your order.

To qualify for a return:

Items must be unused, unworn, and in their original condition

All original packaging, tags, and accessories must be included

Proof of purchase or order confirmation is required

Personalized, custom-made, clearance, or final sale items are not eligible unless defective

Return Process
To initiate a return request, please contact our support team before sending any item back.

Email:

info@rovixl.shop

business@rovixl.shop

Please include:

Order number

Full name

Reason for return

Photos if the item is damaged or incorrect

Returns sent without prior approval may not be accepted.

Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method

Processing times may vary depending on your payment provider

Original shipping fees are generally non-refundable unless the issue was caused by our error

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos to help resolve the issue quickly.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a tracked shipping method, as we are not responsible for lost return parcels

Contact Information
Valenia Concept GmbH
Kanalgasse 19, 49808 Lingen (Ems)
Germany

Company Registration Number: HRB222434

Email:

info@rovixl.shop

business@rovixl.shop